Pages (9): « First [1] 2 3 4 5 » Last » Post Reply  Post Thread 

New Rule Whine
Author Message
Kadar
Cheese is WoE
*****


Posts: 1,155
Group: Legendary Warriors
Joined: Apr 2007
Status: Offline
Reputation:
Post: #1
New Rule Whine

GM-aki Wrote:

Update to the rules.

There seems to be a need to see it spelled out so here goes...

Do not steal, scam items or share your account
Lost items will not be retrieved so be very careful about what you lend and to whom and about sharing your password which can result in stolen items. Anyone found guilty of scamming may be punished, but the items will not be returned. Trading away of gears on to another account will not be handled by GMs as long as there are no traces of guessing password.


We need this rule to be reversed. You're basically saying that if you know the password to someone's account you can take all of their stuff and the GMs won't do anything about it. Accounts shared within a guild can have all of their stuff stolen and the thieving scum is going to hide behind this rule. Is that the kind of behavior you want to promote on the server?

People can be very manipulative and friendships can change overnight. Someone who you might trust with your password could turn around and stab you in the back the next day. Now they get a free ride? Who decided to pass this ridiculous rule?

I guess it's pointless to screenshot your transfers now. Someone could take something and you'll never see it again anyway. Oh noes they might get banned. What if someone is a botter anyway? What do they care? Guilds are almost always very trusting to their guildmates. Guess you don't want that kind of thing on your server.

One malicious or childish person and suddenly all of your gears could be gone. Are you saying we shouldn't trust people anymore? We shouldn't lend our gears to help new guildmates level quickly? We shouldn't help each other and promote a friendly community?

Account sharing is something that large guilds NEED to do in order to operate efficiently. Especially guilds which are led by more than one person. Not all guilds are dictatorships run by greedy and controlling leaders. Some guilds do actually help each other and they do more than just play under the same banner. There are even social guilds made for the express purpose of helping new players! Is it going to become too risky for their veteran members to help? What about support characters made for the purpose of guild ease of use or to fill spots in parties. I guess they can be looted for items now. Did you truly and completely think about the consequences of this rule? It sure doesn't look like it.

What possible benefit comes from this rule? Is it in the servers' favor or just to make your job easier?


05-11-2009 01:13 PM
Send the author a private message Find all posts by this author Quote this message in a reply
teOx
cry IMBA pls
*****


Posts: 3,548
Group: Registered
Joined: Jun 2007
Status: Offline
Reputation:
Post: #2
RE: New Rule Whine

didnt even see that rule. that is a horrible rule wow.

how can you ban a scammer AND not return the gears? thats not only abusable, its self-conflicting. if the scammer is to be blamed, why punish the innocent person?

rethink that lol.

This post was last modified: 05-11-2009 01:37 PM by teOx.

05-11-2009 01:36 PM
Send the author an email Send the author a private message Find all posts by this author Quote this message in a reply
Cheesecake
The Tasty Trap
****


Posts: 307
Group: Registered
Joined: May 2009
Status: Offline
Reputation:
Post: #3
RE: New Rule Whine

I think I can agree with teOx on this one. Although I do not agree with account sharing with anyone except close friends if you have things valueable on that account, I do think that banning someone and just removing everything and punishing the people they stole from is terrible. It's almost like you're enforcing a rule to make sure people who are stolen from DONT report, so their gears don't get destroyed perminantly. How is that justice?

So lets say someone steals from me. If I report them all my stuff gets frozen and or deleted, so I try to get it back first and they steal from more people in the meantime. I wouldn't want to report them until they give me my hard earned stuff back.

We need a cross-account trader of sorts.. that NPC would be wonderful.



Cheesecake 93/99 SuperNovice | Hell 7x/4x Hybrid Hunter
Milkshake 7x/4x Knight | Lein 7x/4x Priest | Mystia 8x/5x Monk

This post was last modified: 05-11-2009 01:45 PM by Cheesecake.

05-11-2009 01:42 PM
Send the author a private message Visit authors website Find all posts by this author Quote this message in a reply
Force-Attuned Krogoth
Jack of All Trades
****


Posts: 389
Group: Registered
Joined: Nov 2006
Status: Offline
Reputation:
Post: #4
RE: New Rule Whine

Why should we need to police these things at all?  Is it the GMs' fault your bff wasn't so bff after all?  Believe it or not, you do get to choose whom you share your stuff with.  I suggest you choose wisely.

Also, we really really need to get the mail system working.


Kroggles ensures the living stay living, and the dead stay dead.
Clobberella beats you up.
Teela Brown has a birdie!
Flosshilde communes with the very souls of the damned.
Walsung is actually pretty cool. For a guy made of metal.

This post was last modified: 05-11-2009 02:20 PM by Force-Attuned Krogoth.

05-11-2009 02:19 PM
Send the author an email Send the author a private message Find all posts by this author Quote this message in a reply
Cheesecake
The Tasty Trap
****


Posts: 307
Group: Registered
Joined: May 2009
Status: Offline
Reputation:
Post: #5
RE:  New Rule Whine

Force-Attuned Krogoth Wrote:

Why should we need to police these things at all?  Is it the GMs' fault your bff wasn't so bff after all?  Believe it or not, you do get to choose whom you share your stuff with.  I suggest you choose wisely.

Also, we really really need to get the mail system working.


But do you think this rule encourages you to report, or wait and hope you get your stuff back? I don't see any reason to report someone if they stole a deaf shield. They would go unreported until I managed to get it back, and would probably do it again in the mean time.

Keep in mind the rule is: Report, and your stuff is gone.



Cheesecake 93/99 SuperNovice | Hell 7x/4x Hybrid Hunter
Milkshake 7x/4x Knight | Lein 7x/4x Priest | Mystia 8x/5x Monk

This post was last modified: 05-11-2009 02:38 PM by Cheesecake.

05-11-2009 02:38 PM
Send the author a private message Visit authors website Find all posts by this author Quote this message in a reply
GM-Aki
Super Moderator
******


Posts: 4,244
Group: Super Moderators
Joined: Aug 2007
Status: Offline
Reputation:
Post: #6
RE: New Rule Whine

We've clarified the rules here but I would like to make it clear that we want to do what's best for the community.

Account sharing is not condoned by the GM team and has never been. Just as guild internal affairs is not "the GM's business".

For stolen items, we do have to make sure that no one abuses the service and be imprudent with their items just because "GM's can get it back", our time is not to be wasted.


/edited for clarity.


Review heRO RMS
heRO Wiki ~ Forum ~ CP
For everything else Support ticket
05-11-2009 03:08 PM
Send the author a private message Visit authors website Find all posts by this author Quote this message in a reply
Ellie
Bittersweet
*****


Posts: 1,488
Group: Nobles
Joined: Sep 2008
Status: Offline
Reputation:
Post: #7
RE: New Rule Whine

This begins to bring up the question of what happens if you lend someone an item, (without them knowing your password), and never get it back, either. <<

I know it says you'll look into it, but how long before this changes, too?

Whether they know the password and take what they want, or ask the owner of the account to lend them the items themselves (because, face it, if they know the password, they are probably trusted enough by the owner to be lent the items), they would still be taken. =\




Inasad | Gypsy Whothe/hellknows | KoL

This post was last modified: 05-11-2009 03:56 PM by Ellie.

05-11-2009 03:53 PM
Send the author a private message Visit authors website Find all posts by this author Quote this message in a reply
Cheesecake
The Tasty Trap
****


Posts: 307
Group: Registered
Joined: May 2009
Status: Offline
Reputation:
Post: #8
RE: New Rule Whine

If an account gets banned for whatever reason that contains items lent out for leveling purposes IMO it is only right for the kind person who lent them to have them returned.

At REQUEST not obligation. Because seriously how often does it happen that someone has good gear lent to them and they are banned? Those rarities can be dealt with accordingly on a case to case basis I would assume..



Cheesecake 93/99 SuperNovice | Hell 7x/4x Hybrid Hunter
Milkshake 7x/4x Knight | Lein 7x/4x Priest | Mystia 8x/5x Monk

This post was last modified: 05-11-2009 04:12 PM by Cheesecake.

05-11-2009 04:11 PM
Send the author a private message Visit authors website Find all posts by this author Quote this message in a reply
Kadar
Cheese is WoE
*****


Posts: 1,155
Group: Legendary Warriors
Joined: Apr 2007
Status: Offline
Reputation:
Post: #9
RE: New Rule Whine

Rules here are drowning in excessive legalization.  A case by case basis with a focus on rational, wise decisions would be much preferred to this letter of the law rule system.  The GMs are boxed in by the rules.  Expediency is a great asset when working with such a varied group of people. It also allows for a system centered on punishing those who intend to break the rules and not those who make simple mistakes. Why allow your system to be abused when you don't have to?


This post was last modified: 05-11-2009 05:35 PM by Kadar.

05-11-2009 05:30 PM
Send the author a private message Find all posts by this author Quote this message in a reply
GM-Ayu
Uguu!
*****


Posts: 5,638
Group: Registered
Joined: Jan 2008
Status: Offline
Reputation:
Post: #10
RE: New Rule Whine

I think that this is a pure mis-communication error, as everyone thinks that some major server rule structure changed when it actually didn't change at all.

The "new" rule always existed, but it was a link from the first page to a post within the rule thread as the form in my post there. That post is written in Mar 7 2009 and reads like this:

"A clarification regarding how heRO rules apply for account sharing:

It does NOT matter who is playing the account if it is the "actual owner" or not. If we find an account to be botting, macroing or breaking other heRO rules, we will punish the characters of that account, or the entire account itself, accordingly.

Please be fully aware of this when you are sharing your account information with any other players, including family members. We recommend players not to share your password and account information, but if you choose to do so, be acknowledged that all players with access to the account are equally accountable. GMs are also not responsible for the loss of gears and/or missing gears as a result of account sharing and players trading away gears on shared account. (as long as a player logs on to an account legitimately through a correct password, the trading away of gears on to another account is not considered stealing as long as there are no traces of guessing password according to log in history.)

With this in mind, again be notified that heRO GMs will never ask you of your password. GMs will never ask for your account information in-game."


All that we are doing, is moving this "up a step" from just a clarification, to an actual rule on its own on the first page. Nothing has changed from this stance. However, admittedly we did not do a good job on the rule wording and there's some confusion. We worked on our diction as carefully as we can in tonight's GM meeting, and we ended with the following rules.

So this is what we are really trying to say from the get-go, but failed to express it clearly:

Current Revision Wrote:
Regarding shared accounts
Account sharing is not our responsibility and is not encouraged by the GM team. The GM team will not consider movement of items due to account sharing as an act of stealing.

Regarding stolen items not from a shared account
If you have an unmodified screenshot of an item(s) being lended and yet failed to get the item back, this is considered stealing and items will be returned back to the owner, the report needs to be as clear as possible with a precice time frame. Item retrieval does NOT apply if the other person is banned - any items regardless of origin are always permanently locked with the banned account.



So rules remain pretty much the same as before...

Mini FAQ:

Q: So is account sharing a punished offense?
A: No, it is not something GM will punish you on. We strongly discourage it, but we do not punish anyone for it.

Q: I share my account with Player A and now Player A has all of my items. Help!
A: In this case, we do NOT return the items NOR do we "persecute" anyone. Giving the password in heRO has the exact same consequence as signing any agreement to change your bank account to shared bank account where the name of 2 people are on it instead of just you. Similar to how a real bank operates treating a shared bank account, any member of the party can withdraw any amount of money from it without notice, and crying to the bank about it won't do you any good. Likewise, it is the same here. Your password is just as serious as that. Once you gave it away, everything is shared, and everything can be accessed, stored or taken without notice.

Q: But what about guild characters?
A: Only give it to highly trustworthy key players in the guild or use a kafra password to lock away the items if it's a buff slave only. Buff slaves do not really need items besides the one on them, so you can have one person in guild lock away all items in kafra password except for "necessary equips" on the player with some consumables. This cannot prevent, but can minimize your losses.

Q: So is it possible to get items back if I screenshot my loans to friends?
A: Yes you can. The earlier "version" where it says you don't get items back is only very poor wording. We are sorry for the giant moral panics. *However* you MUST have evidence that you are lending and not giving. Both of these look exactly the same in a trade log, so that's why we ask for screenshots and precise time frame. All in all, as long as you have a screenshot that you are lending and you want it back, you will be protected by heRO GM team except for one very particular case (explained later)

Q: Can you explain more about how item retrieval "fails" for a banned character?
A: Any item found on a banned character, regardless of where they are, will immediately be seized without exceptions. If say you lent an item, even if you have a screenshot to get it back by x day and y month, you cannot get the item back if the current holder of that item got banned. This is the *only* case where GM will override any "lending agreement" screenshots and refuse item retrieval. Once an account is banned, absolutely everything attached to that account remains permanently locked away.

Q: What about old tickets related to these issues before this rule is officialized tonight on May 11th?
A: Any tickets sent to us GMs will be dealt with using the rules at the time of sending. It is unfair to you if we use a new rule you are unaware of back then (because the rule does not exist), and punish you using it. So any tickets sent before May 11th will not be treated with the new rules added today. However, any ticket sent on May 11th and onward, will follow this rule until the next rule revision, whenever that is.

Q:
Kadar Wrote:
People can be very manipulative and friendships can change overnight. Someone who you might trust with your password could turn around and stab you in the back the next day. Now they get a free ride? Who decided to pass this ridiculous rule?

A: Me, and we privately talked about this before in March and I already explained to you. You were ok with it back then and understood it a bit. Now we're just moving the same thing we agreed on from the 3rd page up to the first page.

Q:
Kadar Wrote:
What possible benefit comes from this rule? Is it in the servers' favor or just to make your job easier?

A: We are slowly revising all the rules to be more clear and precise. The current version of the rule is very black and white, clear cut, and will greatly reduce the amount of potential loopholes or gray areas. Since more aspects of the related problems now rely on factual evidence, there's also less room for subjectivity. For example, now that we specified that a screenshot MUST accompany an item retrieval claim, there's no longer the issue where people argue like "no, you willingly gave the item to me" "I did not" and the item tradelog shows "giving" and "lending" as exactly the same thing.

It is also for your protection against the GMs too, if necessary. There is much less interpretive work of "but the GM team thinks this" so there's absolutely no room for "biased GM ruling" with more things being specified clearly in black and white. With this setup, we believe that there should be no more "oh, CLEARLY GM made the call of x item going to that other guy because the GM hates me."



EDIT: And you ninjaed me again, so let me edit this post to reply to the new post.

You think intent judging is easy or something?

Intent judging is a terrible line to pass to, and it's not only because of the amount of time needed. Sometimes you cannot tell what is the "truth" out there, and if rules aren't legalized by writing it down, how do you or anyone else know what the standards are? To base "decisions" on "rational thinking" is poor approach as what is rational and logical to you, may not be the same for me or somebody else. Again, "common sense" is not common. As mentioned in that last of the FAQ there, to make a call case by case is very susceptible to favoritism. GMs are still human, and clearer, objective guidelines help us maintain professional stance and not be tempted to stray off the path.


It's been a great time, heRO, thanks for everything!
05-11-2009 05:40 PM
Send the author a private message Visit authors website Find all posts by this author Quote this message in a reply
Pages (9): « First [1] 2 3 4 5 » Last »

Post Reply  Post Thread 

View a Printable Version
Send this Thread to a Friend
Subscribe to this Thread | Add Thread to Favorites
Rate This Thread:

Forum Jump: